Using a model customer survey can be helpful in tracking the effectiveness of your customer communication capabilities and helping you identify strengths and weaknesses in your practice. You may want to make the survey available to the client at the beginning of the retainer and ask them to complete it when the job is complete. This approach lets the customer know that you are interested in effective communication and that you appreciate their feedback. It can also allow the customer to draw your attention earlier to the strengths or problem areas in your relationship. If you`re not absolutely sure whether to terminate your attorney-client contract, it`s best to set up a meeting to discuss your concerns before writing a letter like this. If your customer terminates the retention, remember that the customer has the right to do so without justification.